Customer Service Representative(uhealth Wellness

Position in Higgston, GA

Fast Facts

• Position: Customer Service Representative (uhealth Wellness Center) (Based in Higgston)
• Employer: UOMUOMUS (Hiring in Higgston)
• Based in: Higgston, GA (our growing Higgston office)
• This Higgston-based role is an excellent opportunity for professionals skilled in relevant skills.
• Our UOMUOMUS team in Higgston, GA is growing.
• Benefit from working in Higgston, a key hub for the Customer Service industry.

Rewards

• Pay:
• Benefits: This role offers a competitive benefits package.
• Impactful work with supportive local leadership.

Day-to-Day

• Core objectives involve your professional skills in Customer Service.

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Current Employees:\nIf you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.\nJob Description\nThe Department of Medical Wellness & Recreation has an exciting opportunity for a Part\n...\n-time Customer Service Representative to work in Miami, FL. The Customer Service Representative receives, reviews and addresses a variety of inquiries, to include complaints, requests for information and/or service etc. and follows-up on customer concerns via face-to-face, email, fax, telephone and/or regular mail.\n• Receives, addresses and responds to general inquiries, requests for service/support and/or complaints.\n• Researches all inquiries in order to address any issues or concerns. Refers concerns to other service areas/departments for follow up, as needed.\n• Resolves routine and basic problems and communicates solution or requested information to the customer. Verifies that appropriate changes/resolutions have been finalized.\n• Keeps record of customer interactions, recording details of inquiries, complaints, comments, and final resolution in applicable database.\n• Escalates and refers unresolved customer grievances to department leadership for further review, as necessary.\n• Reviews and processes confidential information with discretion.\n• Adheres to University and unit-level policies and procedures and safeguards University assets.\nThis list of duties and responsibilities is not intended to be all-inclusi